Salle en direct
Saturation dans ~17 minLive
Servis aujourd'hui
142+12
En attente
11
Attente moyenne
8min
No-show
3.1%
Comptoirs · 4 actifs
Comptoir 1
A042
Nadia B.
Comptoir 2
A041
Karim S.
Comptoir 3
—
Vacant
Comptoir 4
A040
Leila B.
Waiting in line,
becomes knowing when
you’ll be served.
flowtempo is queue management for banks, post offices, embassies and clinics — it replaces paper tickets and shouted numbers with a phone-based ticket, a live position, and a precise wait-time prediction.
No credit cardLoi 18-07 compliantHosted in Algeria
Trusted by branches across Algeria
ZR ExpressAlgérie PosteCNASCabinet TassiliBNAMairie d’Alger
Why flowtempo
The queue is broken. Everywhere.
Three things go wrong in every regulated agency that still runs on paper tickets. flowtempo fixes all three with one platform.
Pain — today
Hidden cost
flowtempo's answer
Customers stand in line for 30–90 minutes with no idea when they'll be called.
Frustrated customers, abandoned visits, low NPS, viral complaints on social.
Live position + AI-predicted wait time on any phone — sit, drive, or run errands without losing your turn.
Branch managers find out about a 2-hour queue when a customer tweets about it.
Reactive operations, no early warning, complaints reach HQ before the floor manager.
Live floor view + automatic anomaly alerts (no-show spike, queue starvation, walkout rate) before customers complain.
Head office has no visibility across branches.
Each branch is a black box; decisions made on monthly reports.
Cross-branch dashboard, daily digest email, hash-chained audit log, on-demand exports — full Loi 18-07 compliance.
−72%
Walkout rate
After 90 days at the ZR Express pilot.
3.2×
Faster anomaly response
Managers act before complaints surface.
92%
Prediction accuracy
MAPE across 380k tickets in 2025.
14j
Average rollout
From signup to first served ticket.
You’re next.
Counter 2 · 1 min
For customers
“I scanned a QR.
Now I know exactly where I am in line.”
The end-user never installs anything. They scan once, then their phone becomes their ticket — anywhere they go.
- Scan & joinOne QR code in the lobby. No app to download. No account. No phone number.
- Live positionWatch your number move up the queue in real time — from the parking lot, the café next door, or home.
- Predicted wait time"Approximately 14 minutes" — calculated from live service speed, not a generic estimate.
- You're called!Phone notification + on-screen takeover. No more missing your turn because you stepped away.
- Hold my placeShare your ticket with a family member or send it to your other phone. They take your seat, you keep your turn.
- Cancel respectfullyLeave the queue in one tap. Tell us why if you want — that data helps the agency serve you better.
- Rate the visit👍 or 👎 in two taps. No mandatory star ratings, no email.
- In your languageFull UI in French, Arabic and English — automatic from phone settings.
For agencies & branches
The display TV is the
new ticket dispenser.
Bolted to the lobby wall. Plugged into any HDMI screen. It calls names, runs the queue, and looks like the bank's own product.
- Display TVAlways-on screen showing "Now serving" + "Next up" + counter assignments. Replaces the old single-counter call display.
- Voice announcementsLocale-aware text-to-speech: "Ticket A042, comptoir 2." Adjustable volume, mute toggle, persists across reloads.
- Walk-in supportCustomers without phones take a paper ticket from the lobby kiosk — same queue, same fairness.
- Per-counter routingEach counter mapped to specific services (visa renewals, account opening, parcel pickup) so customers reach a qualified agent.
- Opening hours awarenessQueue closes automatically at the agency's local closing time. Pre-opening tickets accepted on a per-agency setting.
- White-label kioskDisplay picks up the agency's brand colours, logo and language — looks like the bank's own product, not a third-party widget.
A049
Walk-in
9e · ≈ 24 min
For managers
Salle en direct — your branch in one screen.
Branch managers don't get notified about a queue meltdown — they see it forming, and they fix it before customers notice.
Salle en direct
Saturation dans ~17 minLive
Servis aujourd'hui
142+12
En attente
11
Attente moyenne
8min
No-show
3.1%
Comptoirs · 4 actifs
Comptoir 1
A042
Nadia B.
Comptoir 2
A041
Karim S.
Comptoir 3
—
Vacant
Comptoir 4
A040
Leila B.
- Live floor viewReal-time queue, agents on duty, counters open — 4 KPI tiles + a live queue stream.
- Anomaly bannerAuto-detects 4 critical conditions: no-show spike, wait blown, queue starvation, walkout rate. Red banner before customers complain.
- Coverage forecast"Saturation in ~17 min." Linear extrapolation of join rate vs. capacity. Green ≥ 30 min, amber 15–30, red < 15.
- Per-service SLASet a wait-time target per service. Anomaly detection compares against it (e.g. 5 min cash deposit, 30 min visa renewal).
- Service & staff CRUDCreate services, set priorities, configure counters. Invite agents, set PINs, manage on-duty status.
- Today's analyticsServed, cancelled, average wait, MAPE prediction accuracy — today, this month, 7-day, or 30-day windows.
- Daily digest emailEvery evening at agency-local closing time: a branded recap with served count, top services, top cancel reasons, ratings, top 5 agents.
For HQ & org admins
Every branch, every queue,
every keystroke — auditable.
Built for the kind of operations director who has to answer a compliance audit and an angry customer in the same morning.
Branches
All agencies · ZR Express
AgencyCityStatusQueueServed
ZR Express — KoubaAlgerOpen11142
ZR Express — HydraAlgerOpen18981 alert
ZR Express — Bab EzzouarAlgerOpen7121
ZR Express — Oran centreOranOpen1489
ZR Express — ConstantineConstantineClosed076
Audit log · last 24h
SHA-256 hash chain
HASHEVENTSTATUS
a1f2c8e7…b39damel.haddad · agency.create · ZR Express Bab EzzouarOK
7c0e92ab…41f5amel.haddad · branding.update · tenant.zr-expressOK
d44e1abf…829csystem · export.build · tenant.zr-express · 2026-06-09OK
b88be1c4…0e72leila.b · staff.invite · kamel@zr-express.dzOK
- Cross-agency overviewAll branches in one table — open/closed, queue length, anomalies firing, today's served count.
- Branding controlLogo, primary/accent colours, custom favicon, white-label toggle (hide flowtempo credit on Enterprise).
- LocalizationDefault language per tenant: French, Arabic, English. Pre-opening time window override.
- Queue rulesTenant-wide tuning: priority weighting, no-show threshold, anomaly multipliers, agent-active TTL — without touching code.
- Team managementInvite managers + agents, assign them to specific agencies, reset PINs, deactivate accounts.
- Audit logEvery org-admin action appended to a SHA-256 hash-chained log. On-demand "verify chain" button proves no row has been tampered with.
- Two-factor auth (2FA)TOTP via Google Authenticator / 1Password / Aegis. AES-256-GCM encrypted secrets at rest. 10 one-time recovery codes.
- Data export (Loi 18-07)One click → tenant-wide ZIP export. Async build, emailed download link, 72-hour expiry, single-use token. Compliance-grade.
- Plan & usageLive tenant counter against plan limits (active tickets/day, agencies, staff seats). Upgrade/downgrade self-serve.
Compliance & trust
Built for regulated industries.
Algerian banks, public services and clinics don't have the luxury of trying things. flowtempo ships compliant on day one.
For your compliance officer
We’ll prepare a compliance pack for your next audit.
Architecture diagram, data-flow map, Loi 18-07 mapping, hash-chain proof — sent within 48 hours.
Pricing
Simple pricing.
Real Algerian Dinars.
No conversion games. Billed monthly, no commitment, cancel anytime. Implementation and onboarding are always included.
For pilot branches
Starter
Get a single branch live in under a week.
3 900DA
per month · excl. VAT
- 1 agency · 2 counters · 3 services
- Unlimited tickets
- 7 days of history
- Email support
For multi-branch ops
Growth
Bring your real branch network online.
9 900DA
per month · excl. VAT
- 3 agencies · 6 counters · 12 services
- Custom branding & colors
- 90 days of history
- Web push notifications
- Daily digest emails
- Priority email + WhatsApp support
For HQ
Enterprise
Unlimited branches, white-label, full audit.
24 900DA
per month · excl. VAT
- Unlimited agencies · counters · services
- White-label (no flowtempo credit)
- 12 months of history
- SSO + 2FA enforced
- SLA 99.9% · 4h response
- Webhooks, API, custom exports
- Dedicated success manager
No credit card to start
Try Growth for 30 days. We'll send the invoice once you decide to keep going.
SATIM-ready (Q3 2026)
Pay by Algerian card directly. Bank transfer (RIB) available today, no extra fees.
Educational + public sector
Schools, universities and public-service agencies get a 40% discount on Growth.
Ready when you are
Start your free trial.
No credit card.
One branch, two counters, real customers — set up in under an hour. You only start paying when you decide it’s working.